Last updated: 02 June 2026

These Terms and Conditions of Sale ("Terms") govern the access to and use of the website operated by ZENVY TRADE and the purchase of products offered through our online store.

By accessing our website, browsing our products or placing an order, you confirm that you have read, understood and accepted these Terms.

1. Company Information

Trade name: ZENVY TRADE
Legal form: SAS
SIREN: 105 202 899
SIRET: 105 202 899 00016
RCS: 105 202 899 R.C.S. Lyon
VAT number: FR03105202899
APE / NAF code: 4791A – Vente à distance sur catalogue général
Registered address: 69 RUE EDOUARD VAILLANT, 69100 VILLEURBANNE, France
Email: sale@zenvytrade.co

2. About Our Business

ZENVY TRADE operates an online retail business specialising in stand-up paddle boards, inflatable paddle boards, SUP accessories and related water sports equipment.

We operate through a fulfilment and dropshipping model. Products may be stored, packed and shipped by third-party suppliers, fulfilment centres, warehouses and logistics partners acting on our behalf.

ZENVY TRADE remains responsible for the online store, product presentation, order management, customer communication, payment processing and after-sales support.

3. Customers and Eligibility

Our products are primarily sold to consumers purchasing goods for personal use.

By using this website and placing an order, you confirm that:

• You are legally capable of entering into a binding contract;
• You are at least the age of majority in your country of residence;
• The information you provide is accurate, complete and up to date;
• You will use the products in accordance with all applicable safety instructions and laws.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, images, compatibility information and prices displayed on the website are accurate and up to date.

However, due to manufacturing updates, supplier changes, technical settings or packaging variations:

• Colours and appearance may vary slightly from product images;
• Packaging may differ from the images displayed on the website;
• Minor specification updates may occur without materially affecting the product’s main function;
• Accessories included with the product may vary depending on the specific product description.

Customers are responsible for reviewing product information carefully before placing an order. For questions before purchasing, please contact us at sale@zenvytrade.co.

5. Prices

Product prices are displayed in euros and include all applicable taxes, unless expressly stated otherwise.

Delivery charges, if applicable, are displayed before the customer confirms the order.

We reserve the right to update prices at any time. The price applicable to an order is the price displayed at the time the order is placed, subject to correction in the event of an obvious pricing or listing error.

6. Orders and Contract Formation

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, limit or cancel an order in the following cases:

• Product unavailability;
• Pricing, listing or stock error;
• Payment authorisation issue;
• Incomplete or incorrect customer information;
• Suspected fraud or unauthorised transaction;
• Compliance, legal or security reasons.

If an order is cancelled after payment has been received, an appropriate refund will be issued using the original payment method, unless otherwise agreed or required by law.

7. Payment

Payments are processed securely through authorised third-party payment providers.

Accepted payment methods are displayed at checkout. We do not store full payment card details on our own systems.

The order will only be processed after payment has been successfully authorised or received.

8. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

Due to our fulfilment and dropshipping model, products may be shipped from different supplier warehouses, fulfilment centres or logistics facilities depending on inventory availability and delivery destination.

Estimated delivery times are provided for information purposes and may vary due to:

• Carrier operations;
• Customs procedures;
• Weather conditions;
• Seasonal demand;
• Supplier or warehouse operations;
• Incorrect or incomplete delivery information;
• Other circumstances beyond our reasonable control.

The customer is responsible for providing a complete and accurate delivery address. We are not responsible for failed or delayed delivery caused by incorrect or incomplete information provided by the customer.

If delivery is delayed, we invite the customer to contact us so that we can investigate the matter with the carrier, supplier or fulfilment partner.

9. Transfer of Risk

For consumer customers, the risk of loss or damage to the product transfers to the customer when the customer, or a third party designated by the customer, physically receives the product.

10. Right of Withdrawal

If you are a consumer located in France or another European Union country, you have the legal right to withdraw from your online purchase within fourteen (14) calendar days from the day you, or a third party designated by you, receives the goods.

You do not need to provide a reason for exercising your right of withdrawal.

To exercise your right of withdrawal, you must inform us before the end of the 14-day withdrawal period by sending a clear statement to:

Email: sale@zenvytrade.co
Postal address: ZENVY TRADE, 69 RUE EDOUARD VAILLANT, 69100 VILLEURBANNE, France

You may use the withdrawal form provided in our Return and Refund Policy, but using this form is not mandatory. Any clear written statement expressing your decision to withdraw from the purchase is sufficient.

From 19 June 2026, where required by applicable law, we will make available an online functionality allowing consumers to exercise their withdrawal right directly online.

11. Returns and Refunds

Returns, refunds, cancellations, damaged products and withdrawal procedures are governed by our separate Return and Refund Policy, available on our website.

In the event of withdrawal, eligible payments received from the customer, including standard delivery costs, will be refunded within fourteen (14) calendar days from the date on which we are informed of the customer’s decision to withdraw, subject to our right to withhold reimbursement until the goods have been received back or until the customer provides proof of return shipment.

If the customer selected a delivery method more expensive than our standard delivery option, we are not required to refund the additional delivery cost.

Return shipping costs may be the responsibility of the customer for change-of-mind returns, unless otherwise required by applicable law or stated in our Return and Refund Policy.

12. Legal Guarantees

Consumers benefit from mandatory statutory guarantees under applicable French and European consumer law. These rights apply independently of any commercial return policy.

12.1 Legal Guarantee of Conformity

Products are covered by the legal guarantee of conformity. If a product is defective, incomplete, not as described, unsuitable for normal use or does not conform to the contract, the customer may be entitled to repair, replacement, price reduction or refund in accordance with applicable law.

12.2 Hidden Defects Warranty

The customer may also benefit from the legal warranty against hidden defects where applicable, if a hidden defect makes the product unfit for its intended use or significantly reduces its use.

Nothing in these Terms limits or excludes any mandatory rights available to consumers under applicable law.

13. Product Use and Safety

SUP boards, inflatable paddle boards and water sports equipment must be used responsibly and in accordance with all manufacturer instructions, safety guidance, maintenance recommendations and local laws.

Customers are responsible for:

• Reading and following all user manuals and safety instructions;
• Checking weather, tide, water and local safety conditions before use;
• Using appropriate safety equipment, including a buoyancy aid or life jacket where required or recommended;
• Supervising children and inexperienced users at all times;
• Using products only within their intended conditions and weight limits;
• Maintaining, storing and inspecting products properly before use.

To the extent permitted by law, we are not responsible for injuries, damage, loss or accidents resulting from improper use, failure to follow safety instructions, unsafe conditions, lack of supervision, improper storage, unauthorised modifications or use outside intended conditions.

14. Customer Responsibilities

Customers agree not to:

• Provide false, incomplete or misleading information;
• Use the website for unlawful, fraudulent or abusive purposes;
• Interfere with website functionality, security or payment systems;
• Attempt unauthorised access to systems or customer information;
• Abuse refund, return, warranty or customer support procedures;
• Resell products in a way that misrepresents ZENVY TRADE or violates applicable law.

15. Intellectual Property

All website content, branding, logos, graphics, product descriptions, text, images, layouts and design elements are owned by or licensed to ZENVY TRADE and are protected by applicable intellectual property laws.

Unauthorised copying, reproduction, modification, distribution or commercial use of our content is prohibited.

16. Third-Party Services

Our website may contain links or integrations with third-party providers, including payment processors, logistics providers, analytics tools, advertising platforms or external websites.

We are not responsible for the content, policies, practices or actions of third-party websites or services.

17. Privacy and Personal Data

Personal data is processed in accordance with our Privacy Policy, available on our website.

By using our website or placing an order, you acknowledge that your personal data may be processed for order management, payment processing, delivery, customer support, returns, legal compliance and other purposes described in our Privacy Policy.

18. Complaints and Customer Support

If you have a question, complaint or issue regarding an order, product, delivery, return or refund, please contact us at:

Email: sale@zenvytrade.co

Please provide your order number, contact details and a clear description of the issue so that we can review your request efficiently.

19. Consumer Mediation

In accordance with applicable French consumer law, if a dispute with a consumer cannot be resolved directly through our customer service, the consumer may have the right to use a consumer mediation service free of charge.

The consumer must first submit a written complaint to us and allow us the opportunity to respond.

Consumer mediator: ZENVY TRADE will publish the details of its appointed consumer mediator once the mediation service has been formally selected and contracted.

The consumer may also use the official French service to find information about consumer mediation: https://www.economie.gouv.fr/mediation-conso

Nothing in this clause prevents the consumer from bringing a claim before the competent courts.

20. Limitation of Liability

To the fullest extent permitted by law, ZENVY TRADE shall not be liable for indirect, incidental, consequential, special or punitive damages arising from use of the website or purchased products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law, including mandatory consumer protection rights.

To the extent permitted by law, our total liability shall not exceed the amount paid for the product giving rise to the claim.

21. Force Majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including natural disasters, transportation disruptions, customs delays, cyber incidents, labour disputes, supplier interruptions, governmental actions, carrier failures, epidemics, power outages or other force majeure events.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, website, legal requirements, services or policies.

Updated versions will be published on this page with a revised “Last updated” date.

The Terms applicable to an order are the Terms in force at the time the order is placed.

23. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of France, without affecting any mandatory consumer rights available under applicable law.

In the event of a dispute, the parties will first attempt to resolve the matter amicably. If no amicable solution is reached, the dispute may be brought before the competent courts in accordance with applicable law.

24. Contact

For questions regarding these Terms and Conditions of Sale, please contact:

ZENVY TRADE
69 RUE EDOUARD VAILLANT
69100 VILLEURBANNE, France
Email: sale@zenvytrade.co