Last updated: 02 June 2026

ZENVY TRADE ("we", "our", or "us") operates this website and provides online retail services for stand-up paddle boards, inflatable paddle boards, paddle accessories and related water sports equipment.

This Privacy Policy explains how we collect, use, process, store, share and protect your personal data when you visit our website, place an order, contact us, subscribe to communications or otherwise use our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information and Data Controller

Trade name: ZENVY TRADE
Registration number: 105 202 899
Registered address: 69 RUE EDOUARD VAILLANT, 69100 VILLEURBANNE, France
Email: sale@zenvytrade.co

For the purposes of applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") and French data protection law, ZENVY TRADE acts as the data controller for personal data collected through this website and in connection with our services.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Name and surname;
• Billing address and delivery address;
• Email address and telephone number;
• Order details, product selections, delivery information and transaction history;
• Payment-related information, such as payment status, payment method and transaction reference;
• Customer support communications, messages, complaints, return requests and warranty requests;
• Photographs or videos submitted by you in connection with damaged products, returns, warranty claims or support requests;
• Device information, browser type, IP address, approximate location, pages viewed, referral source and website usage data;
• Cookie identifiers and similar technical information, where applicable.

We do not intentionally collect special categories of personal data, such as health data, biometric data, political opinions, religious beliefs or similar sensitive information.

3. How We Collect Personal Data

We collect personal data in the following ways:

• Directly from you when you place an order, contact us, request support, submit a return request or subscribe to updates;
• Automatically through cookies, analytics tools, server logs and similar website technologies;
• From payment processors, logistics providers, suppliers and fulfilment partners involved in processing, fulfilling or delivering your order;
• From service providers who help us operate our website, process transactions, prevent fraud or manage customer communications.

4. Purposes of Processing

We may use your personal data for the following purposes:

• To process, confirm and fulfil orders;
• To arrange shipping, delivery, tracking and customer notifications;
• To process payments, refunds, returns and cancellations;
• To provide customer support and respond to enquiries;
• To manage complaints, damaged goods, defective products and warranty-related requests;
• To communicate with you about your order, account activity or customer service matters;
• To improve our website, products, services and customer experience;
• To detect, prevent and investigate fraud, abuse, security incidents, chargebacks and unauthorised activity;
• To maintain accounting, tax, legal and business records;
• To comply with applicable laws, regulatory obligations and lawful requests from authorities;
• To send marketing communications where you have consented or where otherwise permitted by law.

5. Lawful Bases for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases:

• Performance of a contract: to process and fulfil your order, arrange delivery, manage payments, handle returns and provide customer support.
• Legal obligations: to comply with accounting, tax, consumer protection, fraud prevention and regulatory requirements.
• Legitimate interests: to operate our business, improve our services, prevent fraud, secure our website, manage disputes and communicate with customers in relation to purchases.
• Consent: where required for marketing communications, non-essential cookies, certain analytics technologies or any other processing activity requiring consent.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Dropshipping, Suppliers and Fulfilment Partners

ZENVY TRADE operates using a fulfilment and dropshipping model.

To fulfil and deliver customer orders, we may share necessary personal data with:

• Suppliers and manufacturers;
• Fulfilment centres and warehouses;
• Shipping carriers and logistics providers;
• Payment processors;
• Customer support service providers;
• Technology, hosting, analytics and operational service providers.

The data shared may include your name, delivery address, telephone number, email address, order details and delivery instructions where necessary to process and deliver your purchase.

We only share personal data that is necessary for the relevant business purpose.

7. Payments

Payments are processed securely by authorised third-party payment providers.

We do not store complete payment card details on our own systems. Payment providers may process your payment data in accordance with their own privacy and security policies.

8. International Transfers

Due to the international nature of e-commerce, fulfilment, dropshipping and logistics operations, your personal data may be processed or transferred outside France or outside the European Economic Area.

This may include transfers to suppliers, warehouses, logistics providers, payment processors, technology providers or service partners located in other countries where necessary to fulfil orders, provide customer support, process payments or operate our website.

Where personal data is transferred outside the European Economic Area, we will take reasonable steps to ensure that appropriate safeguards are in place, such as an adequacy decision, standard contractual clauses, contractual data protection obligations or other safeguards permitted under applicable data protection laws.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, manage shopping sessions, analyse website performance, improve user experience and help protect against fraud.

Cookies may include:

• Essential cookies: required for website functionality, checkout, security and shopping cart features;
• Preference cookies: used to remember user choices and website preferences;
• Analytics cookies: used to understand website traffic and improve performance;
• Marketing cookies: used for advertising, retargeting or measuring marketing performance, where applicable.

Non-essential cookies, such as certain analytics or marketing cookies, will only be used where required consent has been obtained. You may manage or withdraw cookie consent through the cookie banner or your browser settings where available.

Blocking some cookies may affect the functionality of the website.

10. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may use your email address to send you updates, offers, product information or related promotional content.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at sale@zenvytrade.co.

We do not sell your personal data to third parties for their own marketing purposes.

11. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our usual retention periods are:

• Order, invoice, accounting and tax records: retained for the period required under applicable accounting, tax and commercial record-keeping laws.
• Customer support communications: retained for as long as necessary to manage the request, resolve disputes and maintain business records.
• Return, refund, complaint and warranty records: retained for as long as necessary to manage the claim, comply with consumer law and defend legal rights.
• Marketing data: retained until you unsubscribe, withdraw consent or the data is no longer needed for marketing purposes.
• Cookie and analytics data: retained according to the applicable cookie settings, analytics tool retention periods and legal requirements.
• Security and fraud prevention records: retained for as long as reasonably necessary to protect our website, customers and business.

When personal data is no longer required, we will delete it, anonymise it or securely restrict access to it, unless we are legally required to keep it.

12. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include access controls, secure service providers, transaction security, limited internal access, account protections and operational safeguards.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

13. Personal Data Breaches

If a personal data breach occurs and is likely to result in a risk to your rights and freedoms, we will take appropriate steps in accordance with applicable data protection law.

Where required, we will notify the competent data protection authority and/or affected individuals.

14. Automated Decision-Making

We do not use fully automated decision-making that produces legal effects concerning you or similarly significantly affects you.

Some payment processors, fraud prevention providers or security tools may use automated checks to detect suspicious transactions, prevent fraud or protect the website.

15. Your Data Protection Rights

Subject to applicable law, you may have the following rights:

• The right to access your personal data;
• The right to request correction of inaccurate or incomplete personal data;
• The right to request deletion of your personal data;
• The right to request restriction of processing;
• The right to object to certain processing activities;
• The right to data portability where applicable;
• The right to withdraw consent where processing is based on consent;
• The right to object to direct marketing at any time;
• The right to lodge a complaint with a data protection authority.

To exercise your rights, please contact us at: sale@zenvytrade.co.

We may need to verify your identity before responding to a request. We will respond within the timeframe required by applicable law.

16. Complaints and Supervisory Authority

If you believe that your personal data has been processed unlawfully or that your data protection rights have been infringed, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the French data protection authority:

Commission Nationale de l'Informatique et des Libertés (CNIL)
Website: https://www.cnil.fr

17. Children's Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete such information where required.

18. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, logistics providers or other services.

We are not responsible for the privacy practices, security measures or content of third-party websites. We encourage you to read the privacy policies of any third-party services you use.

19. Obligation to Provide Personal Data

Certain personal data is necessary to place an order, process payment, arrange delivery or provide customer support.

If you do not provide the required information, we may be unable to process your order, deliver products, issue refunds, respond to support requests or comply with legal obligations.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, technologies or services.

Updated versions will be published on this page with a revised "Last updated" date.

21. Contact

For questions regarding this Privacy Policy or how we process personal data, please contact:

ZENVY TRADE
69 RUE EDOUARD VAILLANT
69100 VILLEURBANNE, France
Email: sale@zenvytrade.co